Cost Justification Resources

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One of the most difficult things to do is to justify the addition of new tasking or a new methodology when what you already have appears to be working just fine.

Our overview of the many areas impacted by a good User Centered Design Process will give you an idea where the best savings can be made.

Books

The best book I have seen to date on this subject is entitled "Cost-Justifying Usability"

Bias, Randolph G. and Mayhew, Deborah J., eds. (1994). Cost Justifying Usability. Harcourt Brace & Co. Boston

White Papers & Articles

If you don't have the time or the inclination to read the entire book, many of the most salient points have been summarized in the following Compuware White Paper. Click the title to download a PDF version to print or read at your leasure.

Usability Is Good Business - Prepared by George M. Donahue, Susan Weinschenk, and Julie Nowicki. Compuware Corporation. 1999.

Return On Investment for Usable UI Design - Making the Case for Usable User Interfaces: Examples and Statistics. Aaron Marcus. User Experience Magazine. Winter 2002 Edition.